Here you will find answers to the most frequently asked questions.

About booking

Can I drive without a Japanese driving licence?
It depends on your country of residence, but you can drive with an international or overseas licence and a translated text.For more information, visit the following websites.
How to drive a car or other vehicle in Japan without a Japanese licence.
Can I rent a car even if I can’t speak Japanese?
You can rent a car, but the contract and staff information will be in Japanese.
If there is a discrepancy between the Japanese terms and conditions/Japanese notes and the English translation, the Japanese terms and conditions/Japanese notes will apply.
How do I pay?
Payment is made by credit card at the time of booking.Payment can only be made by credit card.
I don’t know my flight number, can I still make a booking?
Yes, it is possible.When making an enquiry, please state that you have not yet decided on the flight number and when you plan to arrive.
Can I extend my car rental?
Extensions are available in increments of one day.However, please inform us as soon as possible if you wish to extend your stay, as it may not be possible to do so if you are already booked for the next flight.
Who do I contact if my flight changes?
If there are any changes to your plans, please contact the operator, HA Rent a Car.
How do I make a booking?
All bookings must be made via the booking form on the website.Please note that telephone and Skype calls can provide information on availability and prices, but do not constitute a formal booking.

About renting a car

Where is the car rental office?
Car rentals are available in the designated airport area.
Where will the courtesy car arrive?
It depends on your flight arrival, we will call you after you arrive at the airport on the day of arrival.

Car rental

Are the cars non-smoking?
Basically, all rental cars are non-smoking cars.If you require a smoking car, please request this at the time of enquiry.
Does the rental car come with road services?
If you subscribe to the indemnity scheme, you can use the JAF road service free of charge.
*Additional charges may apply depending on the nature of the work.

About equipment and options

Is a car navigation system included?
The system is standard equipment, except for some models.
Is the map data of the car navigation system up-to-date?
It depends on the car model.
Is ETC included?
All rental cars are equipped with ETC as standard.However, if you wish to use ETC, you will need an ETC card.The card must be provided by the customer.
Are children’s seats available?
Children’s seats (child and junior seats) are available as an option, but are limited in number and may not be available depending on availability.Please feel free to contact us for availability.
Child and junior seat fee
¥1,100 per day | ¥1,100 per extension day (tax included)